Frequently Asked Questions
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It is necessary to sort recycled products into groups like paper, plastic, aluminum cans, glass bottles and others. On the day of collection, please put recyclables next to the wheelie bin (TSB - Tong Sampah Beroda). Please visit https://swm-environment.com/public/schedule-collection for more details on the recycling collection schedule.
The collection services are divided into two parts;
a) household/domestic/organic waste,
b) bulk waste, garden/park waste, and recyclable waste.
KITARecycle is a reward recycling program in the three states of the southern region of Peninsular Malaysia, namely Negeri Sembilan, Melaka, and Johor. It aims to motivate people to engage in recycling activities and earn reward points (Recycling Points = RP), which may then be exchanged for cash via online banking.
It is advised to sign up for KITARecycle to ensure that RP may be exchanged for cash through online banking. The KITARecycle app is available for free download from the Google Play Store and the Apple App Store.
If you are unable to register through the KITAREcycle application, you may do so at https://portal.kitarecycle.com/register on the KITAREcycle website. For further information, you can send any questions to support@kitarecyle.com.
Choose "Forget password" from the menu. A notification email with a link to reset your password will be sent to you. For further information, you can send any questions to support@kitarecyle.com.
Every KITARecycle member who registers will receive a special QR code that serves as both their identification and membership number, together with a serial number. You must group and bundle the recyclables according to category in order to collect and redeem the RP. Pease paste the QR code or serial number on the recyclables' packaging, and make sure it is prominently displayed for collection purposes.
More than 25 different recyclable materials, including paper, aluminum cans, plastic, electrical and electronic waste, are accepted by the KITARecycle program. Please visit the website www.kitarecycle.com for more details on KITArecycle.
You can register as a user and send the recyclables to the states that are under SWME’s services, namely in Negeri Sembilan, Melaka, and Johor. For further information, please email your inquiry to support@kitarecyle.com.
Please contact the Corporate Communications and Government Affairs department to inquire further on the briefing of KITARecycle program as per follows:
Negeri Sembilan : 3rnegerisembilan@swmsb.com
Melaka : 3rmelaka@swmsb.com
Johor : 3rjohor@swmsb.com
Domestic waste, often known as organic waste, is leftover food from cooking or purchased that is discarded by home members. This waste needs to be bagged tightly and placed inside the Whellie Bin (TSB - Tong Sampah Beroda). Large-scale waste, such as used mattresses and furniture, is referred to as bulk waste. Trees, twigs, and dry leaves in the yard area are examples of garden or park garbage that must be cut in smaller pieces and put in the plastic. Waste that can be recycled such as paper, plastic, aluminum cans, and other materials, is referred to as recycled waste or recyclables.
Garden/park rubbish, recycled wastes, and bulk wastes needed to be put next to the TSB on the collection day.
The implementation of the collection service, commonly known as 2+1 collection, is as follows.
a) Household/domestic/organic waste is collected twice a week.
b) Bulk waste, garden/park waste, and recyclable waste are collected once a week.
Visit https://swm-environment.com/public/schedule-collection to view the collection schedule.
The government has mandated that domestic or household waste must be collected twice a week under Act 672 (Solid Waste Management and Public Cleansing), but only once a week for recycling, garden waste, and bulk trash. Given a collection frequency of twice weekly, the 120 litres wheeled bins that have been provided to all owners of landed properties can accommodate the typical trash generation.
In Peninsular Malaysia and the Federal Territories, the Act 672 was implemented on September 1, 2011, and it governs the management of solid waste and public cleaning except Labuan, Penang, Perak, Selangor, Terengganu, and Kelantan.
Apart from large rubbish like garden waste or recycling waste, SWM Environment workers only collect garbage packages that are neatly tight and are placed inside the TSB as instructed in the Standard Operating Procedure (SOP).
SWME's scope of work is as follows:
a) Grass cutting - twice a month,
b) Drain cleaning - once a month,
c) Cleaning of the morning market, farmers market, and night market every day - after the end of business hours on daily basis,
d) Cleaning of public roads, public markets, public beaches, public restrooms, and public places such as overpasses, bus stops, and others - every six or seven times a week.
e) Animal remains and illegal waste are removed based on feedback/complaint.
Note: Schedule and frequency subjected to change. Please contact Talian Indahkan Malaysia at 1-800-88-7472 or WhatsApp at 012-6180082 or email swmresponz@swmsb.com for more information.
The complaints about broken drains can be channeled to the respective Local Authority (PBT)/Municipal/District Councils. SWME only assists with the cleaning services.
Grass cutting will be performed twice a month in the playground areas within the SWME service areas. The complaints about long grass can be channeled to SWME through Talian Indahkan Malaysia at 1-800-88-7472 or WhatsApp to 012-6180082 or email to swmresponz@swmsb.com.
The complaints can be addressed by email to swmresponz@swmsb.com, WhatsApp to 012-6180082, or the toll-free number 1-800-88-7472. SWME will advise the caller of any subsequent actions.
The complaints can be addressed by email to swmresponz@swmsb.com, WhatsApp to 012-6180082, or the toll-free number 1-800-88-7472. SWME will advise the caller of any subsequent actions.
SWME has no authority to issue a summons or notice. Please provide us the necessary information such as the location so we may give it to SWCorp so they can take action.
Note: SWCorp was established under the Solid Waste Management and Public Cleaning Corporation Act (Act 673) under the Ministry of Housing and Local Government (KPKT), which in charge of overseeing the administration and enforcement of laws pertaining to solid waste management, public cleansing, and other related issues.
You can apply for new bins online at https://bin.swmsb.com/.
For assistance with online applications and evaluation, please call the State Level Logistics Hotline:
1) Negeri Sembilan (Seremban): 06-6314715,
2) Melaka (Cheng): 06-3350120,
3) Johor (Batu Pahat): 07-4556364,
4) Johor (Kangkar Tebrau): 07-3349222 / 07-3349958
Residents should contact the original owner if he/she accidently took the bin. If the original owner has taken the bin, request the original owner to return it. If there isn't, you'll need to get in touch with the state SWM Logistics Unit to have the bin's serial number checked. Once you have the bin's serial number, you must apply for a new bin via the portal at https://bin.swmsb.com.
Logistics Phone Number by State.
1) Negeri Sembilan (Seremban): 06-6314715
2) Malacca (Cheng): 06-3350120
3) Johor (Batu Pahat): 07-4556364
4) Johor (Kangkar Tebrau): 07-3349222 / 07-3349958
In order to apply for a replacement bin via the portal https://bin.swmsb.com/, the owner of the property must first file a police report with the serial number of the bin listed (you can obtain the serial number of the bin by contacting the State SWM Logistics Unit).
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The approval of online applications will be communicated to/via the applicant's registered email within 5 working days. Candidates may visit any State Main Office Depot location or a branch in the respetive neighborhood. Customers should also bring a copy of their ID card and a utility bill to the State Main Office Depot or district branch if they plan to apply for a new bin on a walk-in basis. If there are no obstacles, the customer will be able to continue to bring home the new TSB.
Please contact Talian Indahkan Malaysia at 1-800-88-7472 from 8 a.m. to 8 p.m., or send a WhatsApp message to 012-6180082, or send an email to swmresponz@swm.com.
Bulk waste generated during a move is classified as paid garbage since it exceeds the allowed amount collected. Residents are urged to use any licensed waste collector company for paid services. Please contact Talian Indahkan Malaysia for more information at 1-800-88-7472 between the hours of 8 a.m. and 8 p.m., by Whatsapp at 012-6180082, or by email at swmresponz@swm.com.
